Black Lotus Casino Highlights

I spent 18 hours and wagered a total of $92.84 to write this Black Lotus Casino review. At first glance, Black Lotus Casino seemed like a premier spot to gamble online.

The site is organized well, there are many promotions, the deposit minimums are low, and the game selection has the essentials. But when I started digging deeper, I saw room for improvement.

The information for some of the bonuses was impossible to find. Also, the site was slow. Navigating between pages took a while, and I was disconnected several times.

Withdrawal options are minimal, and finally, the loyalty program left a lot to be desired.

However, there was light at the end of the tunnel. The mobile site wasn’t plagued by the same sluggishness the desktop version was, making it fun to use.

My experience with customer support was stellar, which is a big plus, and Black Lotus featured an impressive prize drawing where you could win two free cars.

All in all, I could see potential, but it needs a little work to be competitive with other top online casinos.

Still, I would recommend this site to players who are interested in the prize draw and just want to play some games for fun.


What I Loved

  • This site has big giveaways, adding extra excitement to playing here.
  • The mobile platform is well-optimized and easy to use.
  • Customer support was very helpful and answered all of my questions.

Room for Improvement

  • The site was slow, and I experienced multiple disconnections.
  • There are only two withdrawal methods and one of them has fees.
  • It’s hard to earn enough points to be eligible for any of the rewards in the loyalty program.

Key Information

  • Website: www.blacklotuscasino.com
  • License: Kahnawake Gaming Commission
  • Available Games: Slots, table games, video poker, live dealers, Keno
  • Recommended Bonus: Welcome bonus – 100% up to $7,000 + 30 free spins
  • Minimum deposit: $20
  • Number of Games: 373

Does Black Lotus accept US players? Yes. Players from the US are accepted at this casino.

How I Tested Black Lotus

I’ll go over my method for reviewing Black Lotus Casino. First, I created an account, which was super easy. I made a deposit using a credit card, and the $20 went through within a minute.

I decided to claim the welcome bonus, which gave me a 200% match, so I ended up with an extra $40 in my account.

I played slots, video poker, table games, live dealers, and Keno and wagered a total of $92.84. 

I enjoyed the intuitive layout, the slots I played, and how helpful customer support was.

Unfortunately, the website had some technical issues. I was frustrated by the slow loading times and frequent disconnections. I was also disappointed to learn about the problematic bonus terms and conditions.

Since I claimed a bonus with a 60x rollover, I couldn’t withdraw. Based on my research and the limited options, the best method would be Bitcoin since it has no fees. The total time I spent reviewing this site was 18 hours.

3.1

Why I scored it 3.1/5: Black Lotus’s reputation isn’t great, but a good portion of the negative comments are due to misunderstandings about bonus terms and conditions.

Black Lotus Casino does not have a good reputation on Trustpilot, where it only gets 1.5 stars. It gets mixed reviews on other sites like Chipy.com and LCB.org, but most comments are over several years.

The complaints are primarily about problems cashing out, with many mentioning bonuses as the culprit. Take a look at a few of the comments below.

I Was Wrong About Black Lotus…It’s a Good Casino

“I had made some comments about Black Lotus casino a few months ago and I’m recanting every thing neg. I had to say that then, most of the problem was me. I was new at this (online casinos) and didn’t quite understand how things worked…”  – Billy David Williamson (Trustpilot – 5 stars)

I Love This Casino

“I love this casino and the bonuses they offer.”  – Latheshia Guillory (Trustpilot – 4 stars)

Worst Online Casino I’ve Ever Played

“They tied your money with a “generous” bonus with rollover you’ll never make. Even when you decline a bonus, they take their time when you ask for withdrawals…”  – Jurek Walowski (Trustpilot – 1 star)

Would Give Zero Stars if Possible

“Won $8,000 and was able to get $1,000 of it. I understand there is a playthrough of 15K, which I completed, but even then, I am only getting a fraction of what I won.” – Jay (Trustpilot – 1 star)

Three Weeks Still Nothing

Three weeks still have not been paid. Never had a problem prior.” – A. Hunt (Trustpilot – 2 stars)

Black Lotus Casino Safety Credentials

Black Lotus checks many boxes regarding online casino safety credentials. I’ll go over each of them below.

  • License: Black Lotus is licensed by the Kahnawake Gaming Commission in Quebec, Canada.
  • iTech Labs Certification: iTech Labs, a reputable third-party testing agency, has certified Black Lotus’s platform to be fair.
  • Encryption: Black Lotus Casino uses 128-bit SSL (Secure Sockets Layer) encryption to ensure that all transactions and player information are private and safe.
  • Player Protection: Black Lotus has a responsible gambling page where you can find tips for playing safely, a self-assessment quiz, and information on how to set a deposit limit or enter a self-exclusion.

Verdict: Is Black Lotus Casino Legit?

Black Lotus Casino is legit. It’s licensed by a well-known gaming commission, it has a certification for fairness from a reputable third-party company, and it’s been in business since 2011.

A low rating on Trustpilot is typically a red flag. However, after reading through the comments, I saw that most of the anger was coming from players who claimed a bonus and didn’t read the terms and conditions. I can understand their frustration.

But it’s on the players to educate themselves before claiming a promotion. After all, they are optional.

Myths Busted About Black Lotus Casino

Is everything people say about Black Lotus Casino true? While rumors can have some basis in reality, they are often misguided. I’ll dispel a couple of the most common myths about this site.

Myth #1 – Black Lotus Doesn’t Pay

Sure, there are many negative comments about Black Lotus not paying out.

However, most of them concern withdrawals being denied when players fail to meet bonus terms and conditions. It doesn’t mean the casino is scamming them.

Myth #2 – The Games Are Rigged

Some players have complained about not winning enough at Black Lotus, but I can assure you the games are not rigged.

This site uses RNG software that has been certified to be fair by the independent testing company iTech Labs.

2.6

What led to this 2.6/5: Most bonuses have extremely high rollover requirements that would be challenging to meet.

BONUS ROLLOVER BLACK LOTUS BONUS CODE TIME LIMIT
Welcome Bonus – 500% up to $7,500 + 150 free spins 60x 200BLACK None
Crypto Bonus – 650% up to $1,000 60x 650BL None
Crypto Bonus – 116% up to $2,000 60x ACTIVECRYPTO116 None
PayDay Payout – 100% back on your deposits + 38 free spins 60x MARCHPAY38 None
20 free spins on Balloon Pop N/A N/A None
Spring is Here Deposit Matches- 110% up to $600 – 170% up to $1,700 60x BLOOM110, FRESHWINS140, SPRING150, RAINDROP170, BLOOMING180, None
Spring is Here Free Spins – Between 30 and 50 on select slots N/A FLORAL30, FRESH30, BIGSPRING40, HONEYSPINS45, SUNSHINE50 None
March Towards Wins – 120% up to $2,800 + 40 free spins 60x VIPMAR120 None
$500 Cash Bonus on Live Dealer 60x N/A None

Reviewing the bonuses at Black Lotus was a challenge.

The promotions page does not reveal vital information like rollover requirements, maximum cashouts, and deposit match percentages. I had to take a lot of time carefully combing through the general terms and conditions of the site to learn more, and I even had to contact customer support.

What I found was kind of disappointing. 

The rollover requirements are 60x for most bonuses. They only apply to the bonus amount, not your deposit. Considering most online casinos apply the requirements to the bonus amount + deposit, they are actually not that high.

But there were a few other terms and conditions I didn’t like. If a bonus has a greater match percentage than $100, the maximum winnings you can withdraw is $1,000.

Free spins bonuses, tournament wins, and Medal promotions also have a low withdrawal maximum of $100. If you’re playing a Betsoft or Rival game, the most you can wager per round is $5, or the casino will forfeit your bonus and winnings.

While I was put off by the bonuses at Black Lotus, I couldn’t deny they had a fantastic prize giveaway. Every $30 you deposit gets you a ticket into a drawing for a Chevy Silverado and a $1,000 weekly cash prize, while a $100 deposit enters you into a Lexus GX giveaway.

I wouldn’t recommend jumping on a bonus here without reading the fine print first. I’ll go over a few of the offers below so you can see what I mean.

Black Lotus 200% up to $7,000 Welcome Bonus

Black Lotus Casino Welcome Bonus

The site offers a 500% up to $7,500 + 150 free spins. The minimum you can deposit is $20, and the playthrough requirements are 60 times the bonus amount.

For example, I deposited $20 and received $40, so I was required to play through the $40 bonus 60 times, meaning I had to wager $2,400. On top of that, the max you can withdraw from this bonus is $1,000, which limits its value quite a bit.

That said, the 60x requirement applies only to the bonus—not the deposit—which actually puts it in line with other casinos.

For comparison, a 30x rollover on both the deposit and bonus would’ve meant wagering $1,800 in total ($60 x 30). So while the number looks high at first glance, the overall wagering isn’t far off.

Free Spins Mania Bonuses

Black Lotus Free Spins Mania

The Free Spins Mania bonuses advertise varying amounts of free spins with no deposit required. But that simply isn’t true. The information is contradictory. Right underneath the headline, I learned you can’t claim them unless you make a deposit.

On top of that, customer support told me I wouldn’t reveal the rollover requirements until I claimed the bonus and started playing. That sent up red flags everywhere.

Black Lotus Casino VIP Program

Black Lotus Casino VIP Program

Black Lotus has a loyalty rewards program. You are automatically enrolled when you deposit and earn points as you play. Lower-tier rewards are mostly bonuses, but you can get Amazon vouchers as you climb higher.

However, to claim the rewards, you must have a massive number of points. I was able to progress to the second tier with 100+ points, but I couldn’t even get my prize (6 spins on a select slot) unless I had 13,000 points.

Setting the bar so high doesn’t make the program feel very rewarding.

My Honest Take on Black Lotus Casino’s Bonuses

Compared to other online casinos, the bonuses at Black Lotus are underwhelming. The terms and conditions could be clearer, and some key details are buried in the fine print.

The biggest letdown was the lack of information. I couldn’t find out all the important details of some promotions until I claimed them and was locked in.

As for the rollover, while that might sound steep, it’s not actually out of line with what we’ve seen elsewhere. Some casinos use 30x on both deposit and bonus, which can work out to a similar wagering total. So it’s not the worst , but the lack of transparency drags the whole experience down.

I firmly believe you should be able to access every offer’s terms and conditions. In general, I’d be careful when claiming a bonus here. That said, the site does have some pretty big giveaways worth considering.

2.8

The reason behind the 2.8/5: The game selection is small but covers most of the basics and includes live dealers.

My gaming experience at Black Lotus was mediocre. The selection is on the small side, and it’s not that diverse. Table games were certainly lacking, although there were some live dealer options to make up for it.

The slots were mostly from one provider, but I did find a few I’ve never seen before and thoroughly enjoyed playing. 

I was able to filter by type of game and a few features, like jackpots and free spins, which was helpful. However, there were no game descriptions or RTP information available. I might have enjoyed it more if the site’s sluggishness had not overshadowed my whole experience.

Overall, I think adding more games in categories other than slots and fixing the lag issue would be a vast improvement.

Software Providers

Saucify provides the majority of the games at Black Lotus, but there are also titles from Betsoft, Rival, Arrow’s Edge, and Fresh Deck Studios.

335

Real Money Slots

9

Jackpots

4

Specialty Games

9

Table Games

13

Live Dealer Casino Games

11

Video Poker Titles

My Top Slot Picks

Out of all the games I played at Black Lotus, a few stood out from the rest. I’ll explain why the following five were my favorite.

Candy Clusters

I’m a sucker for bright, colorful graphics and cheery themes, so this slot drew me in. Plus, it has cascading reels, which is my favorite feature.

The symbols in a winning combination disappear to make room for more, so it’s like getting multiple spins out of one. There are also free spins, a staple in any good slot game.

Charms and Clovers

This game is chock-full of features, from a sixth bonus reel and three jackpots to free spins and instant prizes. I enjoy slots with a lot of action, and this one kept me on my toes.

There’s also a Money Wheel you can spin to win multipliers, which I enjoyed.

Triple Juicy Drops

I had a blast playing this slot and collecting symbols in an attempt to trigger one of three prize wheels for instant cash. It was like a game within a game.

I also enjoyed the realistic graphics, which put a modern twist on traditional 2D fruit slots.

Balloon Pop

Not only does this slot have cascading reels, but it also has multipliers that increase for every winning spin. There’s also the chance to trigger 15 free spins, but I mostly enjoyed the aesthetics of this game.

It’s bright and fun, and the hyper-realistic balloons are mesmerizing.

Take Olympus

I loved this slot for its nonstop action. Every ten spins, a new Greek god or goddess takes over the reels, bringing individual benefits like free spins, increasing multipliers, and expanding wilds.

With this format, the game never got stale, and there were plenty of opportunities to win.

Now, let’s get into a detailed Black Lotus Casino review of my entire gambling experience.

slots

Candy Clusters
Playing Candy Clusters

I started my gambling journey with $60 in my account and headed to the slots section. My first game was Candy Clusters, and even though I was only betting 20¢, I lost a few dollars.

Next, I played Mega Deep Mega Reel and didn’t do much better. Lastly, I played Triple Juicy Drops and ended my slots session at $51.79.

There is a decent selection of 335 slots from software developers Saucify, Betsoft, and Rival.

Overall, the graphics were pretty good, but there were a lot of older-looking titles from Saucify. The slots aren’t in alphabetical order, but you can search for them by name. None of the games I explored had RTPs available, which made choosing what to play difficult.

If you claim a bonus, slots contribute 100% to clearing the rollover requirements.

Blackjack

Vegas Strip Blackjack
Playing Vegas Strip Blackjack

The first Blackjack game I played was European. Unfortunately, I did poorly and brought my balance down to $47.59. Next, I played Atlantic City Blackjack and broke even. Lastly, I played Vegas Strip Blackjack and ended with $44.59.

This site has eight Blackjack games, which is a small amount. That said, there is a good variety and a wide range of betting limits. Some were as little as $1, while others went up to $1,000.

The games were mostly from Saucify and functioned well with straightforward graphics.

I didn’t see any specific RTPs available, but Blackjack tends to be around 99.5% with good strategy. Blackjack contributes 5% to clearing bonus playthrough requirements.

Roulette

European Roulette
Testing European Roulette

Black Lotus only has one roulette game outside of live dealers, and it’s the European variation. I played numerous rounds but ultimately lost more than I won, ending up with $42.59.

I was disappointed to find such a small Roulette selection. At least it was European Roulette, which has the highest RTP of all the variations, 97.3%.

The graphics were elementary, with a 2D depiction of the felt. I don’t need a lot of frills when it comes to Roulette, but the flat, bold letters and numbers started to make my eyes hurt after a few minutes. 

On the bright side, Roulette contributes 50% to clearing bonus rollover requirements.

Video Poker

Bonus Poker Deluxe
Testing Bonus Poker Deluxe

The first video poker game I tried was Bonus Poker Deluxe, where I flipped between wins and losses but had terrible luck when I attempted to double my wins.

Next, I played Deuces Wild Poker and failed miserably, bringing my balance down to $34.09. Finally, I played Jacks-or-Better and mostly broke even, ending with $33.09.

There are 11 video poker titles, all from Saucify. The graphics look almost exactly the same in each game, and with no multi-hand variations, I felt the selection could be better. I couldn’t find any RTP information, but video poker tends to be around 99%.

Video poker might not be the best option for clearing bonus rollover requirements as it only contributes 10%.

Casual Games – Specialty Games

Captain Keno
Playing Captain Keno

Black Lotus offers only four Keno titles as a specialty game selection, so I set out to try them all.

First, I played Captain Keno and lost every round. Next, I played Power Ball Keno, where, again, I had zero wins. I moved on to Super Keno and finally won $2. Lastly, I played traditional Keno and struck out, bringing my balance down to $20.09.

The specialty selection was a letdown. Most gambling sites offer other games, like Bingo and scratch cards. Plus, all four Keno titles were from Saucify, and they were so similar that the gameplay was monotonous.

The RTP of Keno can have a massive range, swinging anywhere between 75% and 98%. With no information available in these games, it’s hard to say where they fall.

Keno contributes 100% to clearing bonus rollover requirements.

Live Dealer Games

Live Dealer Baccarat
Trying Live Dealer Baccarat

I started exploring the live dealer selection with Baccarat, where I had a series of wins and losses, mostly breaking even. Next, I played European Roulette and profited a few dollars.

I could only afford to play one hand of Blackjack, which I unfortunately lost, bringing my bankroll down to $10.09.

At first glance, it appears there are only 11 live dealer games. However, when you click on any title, it opens up Fresh Deck Studios, where there are actually seven Blackjack tables, two Baccarat, and four Roulette.

The selection is average. That said, the HD streaming is very clear and fast.

The betting range for Blackjack starts at $10 and goes up to $2,000. Baccarat and Roulette have more reasonable minimums, at $1 and 50¢ respectively.

Live dealer games do not contribute anything to bonus rollover requirements.

2.6

2.6/5 rating reason: Deposit methods are plentiful and fee-free, but there are only two withdrawal methods, one of which has fees.

Black Lotus offers a standard amount of casino banking methods, so most people will find an option that works for them. However, when it comes to withdrawals, the options are extremely limited and have high minimums.

I would’ve liked to see a lower threshold and more methods for cashing out.

Black Lotus DEPOSIT Options

You can deposit at Black Lotus using five types of crypto or three major credit cards. There are zero fees for any method.

  • Fastest Deposit Method: Credit card and crypto
  • Deposit fees: None

I deposited using a credit card since that’s the easiest method for me. The process was simple, and the funds hit my account within a minute.

None of the methods have fees, and the deposit times are similar, so there isn’t one option that’s better than the other.

I’d recommend going with the method that’s convenient for you.

Visa logo
✔Tested Method

Here’s a table with all the available deposit options.

DEPOSIT METHOD MIN DEPOSIT MAX DEPOSIT SPEED FEES
Visa logo
$20 No Max Instant None
Master Card Logo
$20 No Max Instant None
American Express Card Logo
$20 No Max Instant None
Bitcoin Logo
$20 No Max Instant None
Bitcoin Cash Logo
$20 No Max Instant None
Litecoin Logo
$20 No Max Instant None
Tether Crypto Logo
$20 No Max Instant None
Ethereum Crypto Logo
$20 No Max Instant None

Black Lotus Withdrawal Options

Black Lotus only has two withdrawal methods, Bitcoin and wire transfer, though the latter has fees.

  • Is Verification Required? Yes, you must submit a photo of the front and back of your license and the credit card if you used that method to deposit. They may ask for further information, such as a selfie or a copy of a bill with your name on it.
  • Fastest Withdrawal Method: Crypto – Up to 3 business days

With only $10.09 left in my account, an active bonus, and a withdrawal minimum of $100, I couldn’t cash out.

Based on my research, the best method would be Bitcoin since wire transfers have a fee and take longer. 

Bitcoin Logo
✔Recommended Method

Here’s a table with all the withdrawal methods available.

WITHDRAWAL METHOD MIN PAYOUT MAX PAYOUT SPEED FEES
Wire Transfers Logo
$100 $2,500/week Up to 5 business days $20
Bitcoin Logo
$100 $2,500/week Up to 3 business days None

Does Black Lotus Pay Out?

Yes, this casino pays out. I wish I could say from experience either way, but unfortunately, I didn’t have enough in my account to withdraw. Some players have said they’ve had trouble cashing out, but that’s mostly due to unmet bonus terms and conditions.

5.0

Explaining the 5/5: Customer support is friendly, helpful, and available through live chat, email, and telephone.

You can contact Black Lotus through email, telephone, and live chat. My overall experience with customer support was positive.

  • Support Email Address: [email protected]
  • Languages: English
  • Live Chat: Yes, real person
  • Phone Number: 866-403-6954
  • Response Time: Instant through live chat, 24 hours through email

Here’s How I Tested It

While reviewing Black Lotus, I had a few questions. I took the opportunity to contact customer support using all available methods. Let’s take a look at how each interaction went.

Email

I sent an email when I was having trouble finding where Black Lotus is licensed.

It took 24 hours to get a reply, which is relatively quick. The agent answered my question in a kind and direct manner.

Phone

I called the phone number listed on the site when I couldn’t find all the information I needed about withdrawal methods.

I was connected to someone right away, and they were able to clear up my confusion.

Live Chat

When I needed further clarification on bonus terms and conditions, I utilized the live chat.

The response time was instant, and I didn’t have to go through a robot first.

At some point, a second and a third agent hopped into the conversation, which was a little strange, but they answered all my questions, so I have no complaints.

My Personal Experience With Black Lotus Casino’s Support

As a whole, I felt customer support was on point. Everyone I talked to was helpful and friendly. I think it’s great that Black Lotus has a phone number you can call, as not all online casinos provide that service.

Another factor I appreciated was that all the agents helped me with no questions asked. Many sites make you hand over a bunch of information before they talk to you, such as your account number, email, or current balance. 

Live chat, email, and the telephone line are available 24/7. Although the email response time was pretty fast, I recommend opening the live chat or calling the phone number if you need an instant connection.

2.8

What’s behind the 2.8/5: The website layout is easy to navigate, but my experience was bogged down by slow loading times and frequent disconnections.

For me, the user experience at Black Lotus Casino fell somewhat short. While I had no problems with the site’s overall design, it was glitchy. Every click resulted in a slow transition to the next page, games took a long time to load, and I was disconnected more times than I could count. 

Beyond that, however, the site is well-organized. There are links to everything you’d need on the left of the screen and your account information on the top right.

The Playback tab in your account provides a detailed record of every bet you’ve made. Searching for games is made easier with filters like jackpots, game lines, and max ways.

The layout of this site is intuitive and easy to use, so it’s a shame the technical difficulties overshadowed my experience. 

Surprisingly, the mobile version of the site seemed to function a little better. There were only a few instances where it lagged a bit, but overall, it was faster than the desktop version.

All in all, the desktop experience has the potential to be great, but the slow performance needs to be addressed.

  • Both mobile and desktop versions are intuitive and easy to navigate.
  • The mobile site is optimized well and functions smoothly.
  • Filters provide a way to simplify game searches.
  • Find a bet-by-bet report of your wagering history in your account.

My Verdict

This casino has a rating of 3.1/5

In my opinion, Black Lotus has potential, but in its current state, it doesn’t possess enough standout qualities to be a top-ranking online casino.

Its bonus terms and conditions are undesirable, the game selection is small, and the site has lag issues.

However, customer support is superb, and the car giveaways are a major draw. With a little improvement to the technical aspects and the addition of more games and reasonable bonuses, it could be a winner.

As it is, I’d recommend it to players looking for low deposit minimums who don’t care about claiming a bonus.

What Makes Black Lotus Casino Unique?

  • Big Giveaways: Black Lotus has some impressive giveaways, such as the chance to win a car just for depositing $30 or more.
  • Low Credit Card Deposit Minimums: The credit card deposit minimum is just $20, which is pretty low compared to other online casinos.
  • 14 Years in Business: Black Lotus launched in 2011. In such a competitive market, it’s impressive for an online casino to withstand that amount of time.

Black Lotus Vs. Other Online Casinos

Black Lotus does some things right like providing on-point customer support, big prize drawings, and a smooth mobile platform. However, it needs to improve in a few areas to be considered a leading online casino. Take a look at the table below to see how it stacks up to other premium sites.

We’ll add a table comparing the main aspects of this casino vs. other sites.

ONLINE CASINO BONUS # OF GAMES READ REVIEW START
200% up to $7,000 374 Review VISIT CASINO
500% up to $7,500 751 Review VISIT CASINO
125% up to $3,750 605 Review VISIT CASINO

Black Lotus Casino Review FAQ

Check out our FAQs for more information about Black Lotus Casino.

What is the minimum deposit to qualify for bonuses?

The minimum deposit to qualify for bonuses may vary depending on the offer, but it’s generally $20.

What are the games’ payout rates?

The games don’t have RTPs available, but Black Lotus says its average payout rate is 97%.

How does the casino handle jackpot wins?

The casino handles jackpot wins by paying out in increments according to their withdrawal limits, so you would get $2,500 a week until finished.

What happens if I get disconnected during a game?

If you get disconnected during a game, your balance will return to the amount before the wager, and you can pick up where you left off.

What is the community like?

Black Lotus doesn’t have much of a community. It has a Facebook account but no Instagram or X (Twitter.)

What happens if I’m locked out of my Black Lotus account?

If you’re locked out of your Black Lotus account, contact customer support through live chat, phone, or email, and they will assist you.

How can I turn my casino winnings into cash I can use?

To turn your casino winnings into cash, you need to verify your identity and meet the terms and conditions of any bonuses you may have active. Then, you can request a withdrawal and get your funds.